In response to complaints from customers and Better Business Bureau inquiry, AT&T confirmed that it intentionally capped the data speeds of the Motorola Atrix 4G. It said that it is now conducting necessary testing on the device so when they provide all the features, the phone operates properly.
In different hands-on reviews of the Motorola ATRIX 4G, it had been found out that it had slower data speeds then expected especially when uploading files and not only reviews but many customers experienced the same problem and posted complaints about the device and AT&T.
The phone uses HSUPA radio. On March 10, 2011, the carrier responded to BBB’s complaint. It said:
“Be assured that AT&T has not ‘capped’ the upload speeds on the ATRIX,….The ATRIX is a HSUPA-capable device, and we currently are performing the testing and preparations necessary to ensure that, when we turn this feature on, you will continue to have a world class experience.”
Customer of HTC Inspire 4G also made similar complaints. These phones were supposed to run on AT&T’s fourth-gen HSPA+ plus network and even after the complaints, the carrier is continuing to market the phones as its 4G device.